Join Our Team
Hi there 👋 - we’re itrinity – a fast-growing portfolio of 8 SaaS companies.
For more than 10 years, we’ve been building and scaling profitable products that millions of people rely on every day. With 30%+ EBITDA growth year after year and a team of 90+ curious, ambitious people, we’re shaping the future of SaaS together.
At itrinity, growth is shared. Through our portfolio-wide ESOP, everyone has the chance to grow alongside the company – because success feels better when it’s collective.
💙 We’re proud of what we’ve built. But even prouder of the people who make it happen. 💙
Let’s Grow Together!
Senior Technical Customer Support (UptimeRobot) – US time zone
We’re looking for a Senior Technical Customer Support to own support for UptimeRobot, the world’s leading uptime monitoring service, trusted by millions of users. You’ll take the hardest tickets yourself, own the numbers and turn recurring issues into real product fixes.
You are
- a technically skilled support professional with strong troubleshooting skills, ready to own the results of a whole product’s support, not just its queue
- hands-on: you enjoy cracking the toughest technical tickets yourself and you don’t stop at the first answer
- a problem solver: you look into an issue yourself before passing it on, and when you escalate, you give developers the details they need
- analytical: you question a number before you trust it, and you can tell a real trend from noise
- a systems thinker who asks “why does this keep happening?” instead of answering the same ticket for the hundredth time
- proactive: you bring solutions, not just problems, and you don’t wait to be asked
- a confident communicator in writing, on client video calls and in Loom walkthroughs, with customers, developers and leadership alike
Skill requirements (are we a match?)
- 4+ years in technical support at a SaaS or software company, in a senior role where you owned outcomes, not just tickets
- Technically confident with monitoring, heartbeats, HTTP, DNS, SSL, IP addresses, firewalls, APIs, webhooks and integrations. You don’t need to be an expert in each, but you understand how they work well enough to troubleshoot a customer’s setup
- Hands-on experience with helpdesk tools (e.g. Intercom, Help Scout, Zendesk), help center content and billing & subscription questions (Stripe / Paddle)
- You’ve owned support metrics such as first response time, CSAT, resolution or AI deflection rate, and you can show how you moved them
- Comfortable working with data yourself: you can pull, clean and analyse numbers, not just read someone else’s dashboard
- Experience with an issue tracker such as Linear or Jira
- Excellent written and spoken English
Responsibilities (What will be your duties?)
You’ll own UptimeRobot support, our busiest queue with 20,000+ conversations a year. You’ll report to management and work fully remote on US-time-zone hours.
The role is hands-on. You’ll work the queue every day and take the hardest technical and billing tickets yourself: you’ll debug monitors, alerts, integrations and API issues, and solve each problem end to end. You’ll own the numbers (response times, resolution quality, CSAT and AI resolution rates) and you’ll move them by improving knowledge base content, macros and procedures.
The real job is making the operation better every month. You’ll read the data, understand where the business is heading, spot what’s slow, broken or wasteful, and come to us with a solution before anyone asks.
You’ll also be the link to product, development and sales. That means reporting bugs clearly, turning recurring issues into fixes, passing customer insights and upsell opportunities to sales, and making sure customers who show signs of cancelling get the right save attempt or escalation.
Why join itrinity?
We’ve been growing over 30% EBITDA YoY for more than 5 years already. We are eager to make our products even more profitable, as well as to acquire new products. We are a mature and stable company and we are looking for a long-term partnership. Would you like to grow with us and enjoy success together? Join our team!
Company perks 💎
We’re a profitable, founder-led company looking for long-term partnerships, not short gigs. Here’s what you get:
- 💰 2,500 USD/month: full-time B2B contract with a competitive package designed to reward top performers.
- 📈 A real stake in the company (ESOP): shares in a highly profitable, fast-growing business. They’re liquid and come with dividend rights paid at the end of every year. Details during the interview process.
- 🌍 Fully remote: work from anywhere. You’ll cover US time zone hours, and beyond that we care about results, not hours logged.
- 🔑 Real ownership and impact: you own UptimeRobot support end to end, with short decision paths and direct access to the product and dev teams.
- 🚀 Room to experiment: MVP first, measure, iterate. If you spot a better way, you get to try it.
- 🤝 One team, even remotely: team building events, an annual itrinity retreat and all-hands meetings across our 7 products.
- 🏦 Stability: profitable since day one, with 30%+ EBITDA growth year over year.
So, what do you think? Are you interested?
Contact us 📩
🗣 Interested in this position? Send us an email at [email protected] (referencing the specific position you wish to apply for and attach your CV or LinkedIn profile link) and we will get back to you ASAP.
Join our talent pool!
We love meeting people who think in numbers, stay curious, and like to get things done. If that sounds like you, feel free to share your profile with us. We’ll keep you in mind and reach out when something exciting pops up.
Contact us 
Interested in this position? Send us an email at [email protected] (referencing the specific position you wish to apply for and attach your CV or LinkedIn profile link) and we will get back to you ASAP.
If you don’t see a position that fits you, but you believe you’d make a great addition to our team, we want to hear from you! We’re always on the lookout for talented, driven individuals who can bring fresh ideas and skills to our team.
Life at itrinity
At itrinity, we’re all about building a warm and welcoming community where everyone brings their unique spark to the table.
From day one, we make it a priority to ensure everyone – whether you’re working from home or in the office – feels like you belong here.
Our remote culture is something we’re proud of, as it allows us to work effectively while enjoying the freedom of location! But there’s nothing quite like meeting in person, of course – that’s why we are doing team building activities and our annual itrinity-retreat, where we can connect and have fun together.
Our all-hands meetings are a chance for everyone to share ideas, celebrate wins, and stay in the loop on exciting projects across the company.
Company culture
We believe that a positive workplace support creativity and collaboration, allowing us to thrive as a team. Join us in shaping a culture that embraces diversity, celebrates individuality, and encourages growth every step of the way!
We want to build highly-profitable products with clear value for our customers.
We prioritize understanding and meeting our users’ needs, with their satisfaction at the core of our product decisions. Long-term growth is the natural result of listening to, evolving alongside our customers and solving their problems.
We operate multiple products, but we function as one team with shared goals and attitude. We believe in sharing know-how, ideas, and supporting each other. Honest, direct, and open communication is strongly encouraged among all members of the company.
We give freedom in decisions, but we expect responsibility and accountability.
We know resource constraints are inevitable but they often lead to innovative and smart solutions. We focus on achieving 80% of value with 20% of effort & costs. We care about outcomes not measuring outputs.
We offer above market compensation to everyone who shows the ability to rapidly and consistently deliver results and improve our chances of business success. We also have very attractive ESOP (stock ownership program) available.
We want to fail fast, because we will learn something. If we fail slowly, we lose much more time and resources. If we find something is working, we scale it fast as well to see the potential.
From work-life balance, to avoiding extremes in everything we do. We believe that the golden middle-ground is in most cases the most sustainable and successful long term approach.
The itrinity experience
Our founders are passionate and hands-on, so you’ll have direct access to the visionaries behind the scenes. You won’t just be another face in the crowd – you’ll have a real voice in shaping our journey!
We prioritize productivity by keeping meetings to a minimum, allowing you to focus on what truly matters – delivering great results and fostering collaboration. We prefer 1:1 quick syncs to keep things efficient and focused.
We believe in smart growth! With our EBITDA mindset, we focus on building a strong, sustainable company. You’ll feel confident knowing you’re part of a team that values profitability and long-term success.
Working smart, not hard! Our 80/20 principle means we focus on tasks with the highest impact on long term EBITDA. This way, you can prioritize what really matters and enjoy a more balanced work life.
Innovation is our passion! We embrace agility, taking small, exciting steps to try out new ideas. You’ll have the freedom to experiment, learn, and adapt – keeping your work fresh and fun!
We trust our team to make decisions in the company’s best interest, promoting freedom and agility. Transparency is key – everyone has access to strategy, revenue insights, and competitive analysis, so you can make informed choices that drive our success.
Diversity is at the heart of our work and our team! With a portfolio of highly profitable products, you’ll experience a dynamic, collaborative environment that enriches your skills and keeps things interesting.
Perks & Benefits
There are so many great reasons to join us on your next career adventure, but they might surprise you. We don’t offer the usual perks - you’ll find something truly unique here.
get the chance to join our exciting employee stock ownership program, where your commitment and long-term growth are rewarded with a real stake in the company’s success.
enjoy a generous 36 days off each year, giving you plenty of time to recharge, relax, and pursue what matters most to you.
remote work, weird hours? Whether you’re working remotely, setting your own hours, or juggling an unusual schedule, we’re all about results. As long as you deliver, how and when you work is completely up to you.
we don’t believe in one-size-fits-all when it comes to growth. Instead of offering set courses, we customize development opportunities to suit your individual needs, ensuring you get the support and resources that matter most to your personal and professional journey.
we believe in making our time together special, which is why we choose exclusive destinations for our annual retreats. It’s a chance to connect, recharge, and celebrate our successes in exciting locations cross Europe that make the experience even more memorable.
Meet our Team
From a four-person team in 2018 to a thriving group of over 90 today, we’ve grown while staying true to what matters most - creating meaningful tools, keeping a healthy balance, and making every moment count.