Join Our Team
Hi there 👋 - we’re itrinity – a fast-growing portfolio of 8 SaaS companies.
For more than 10 years, we’ve been building and scaling profitable products that millions of people rely on every day. With 30%+ EBITDA growth year after year and a team of 90+ curious, ambitious people, we’re shaping the future of SaaS together.
At itrinity, growth is shared. Through our portfolio-wide ESOP, everyone has the chance to grow alongside the company – because success feels better when it’s collective.
💙 We’re proud of what we’ve built. But even prouder of the people who make it happen. 💙
Let’s Grow Together!
Technical Customer Support Specialist
Why Are We Hiring?
We’re looking for a Technical Support Specialist who likes solving problems, digging into technical issues, and helping customers in a way that actually feels useful and human.
At itrinity, support is not just about replying to tickets. Our support team works closely with developers, investigates real product issues, looks for patterns in customer feedback, and helps improve the experience across multiple SaaS products used by millions of users worldwide.
Must haves
This role is ideal for someone who enjoys combining technical thinking with communication, likes autonomy, and wants to be part of a profitable remote-first SaaS company where support is seen as an important part of the product – not just a cost center.
- You genuinely enjoy troubleshooting and naturally look for the root cause of issues.
- You can explain technical things clearly, simply, and without sounding robotic.
- You stay calm and structured even when dealing with more technical or complex situations.
- You are comfortable switching between multiple products, tools, and conversations during the day.
- You like ownership and can work independently without constant supervision.
- You are curious, proactive, and not afraid to ask questions or challenge things that don’t make sense.
- You pay attention to detail and can clearly document issues for developers and teammates.
Skill requirements (are we a match?)
- 2 – 4 years of experience in technical or product support within a SaaS environment
- strong troubleshooting and problem-solving skills
- confident written communication in English
- experience with tools like Jira, Linear, Intercom, Zendesk or similar
- curiosity and willingness to learn new products and technical concepts
Job description
- Communication is primarily chat and email-based, with occasional customer calls or Loom recordings when needed.
- Deliver support in a warm, natural, and helpful way – we want every interaction to feel human, not scripted.
- Investigate technical issues, reproduce reported bugs, and work closely with developers to help resolve them.
- Help identify recurring customer pain points and share product feedback internally.
- Core collaboration hours are 9 AM – 5 PM CEST, otherwise we care more about results than micromanagement.
- This is a 100% remote position, with regular offsites and occasional meetups in Slovakia or Czechia.
In your first 3 months you will:
- learn our products, workflows, and support processes
- start independently handling customer conversations
- collaborate with developers on bug reporting and issue verification
- gradually take ownership of more technical and complex support cases
- get comfortable navigating multiple products and customer scenarios
Responsibilities
You’ll play a pivotal role in ensuring our users’ success, collaborating closely with your teammates to address both routine customer questions and complex challenges, investigating tech issues, and reporting them to our developers.
We’re looking for a tech-savvy person who will be happy to help our customers with their questions regarding our SEO tools and email verification via chat and email support. Good communication skills, patience, and flexibility are necessary.
Interview process
- Send us your CV or a well-filled LinkedIn profile – we’d love to see your experience in action!
- Prescreening call – HR team will call you to discuss the main expectations and responsibilities (15-20 minutes).
- Live Chat Session – we’ll chedule 30 mins online simulated chat (role-play), which will also help prepare you for the next round.
- Interview – you’ll have the chance to talk to the hiring manager, our Head of Customer Support. We’ll dive into technical topics and go over the role and its responsibilities.
- Offer – If all goes well, we’ll send you a job offer right away
What we offer?
There are many reasons to join itrinity but they’re probably not the usual corporate perks.
- Work across multiple growing SaaS products – Start with one product, then expand your impact across several fast-growing SaaS businesses in our portfolio. One role, multiple markets, real learning curve.
- Salary – 1,600 – 2,000 EUR/month (depends on type of contract – employment / freelance). Employment contract is possible only in CZ/SK location.
- ESOP with real value – A meaningful stock ownership program with dividends and liquidity. When the portfolio grows, you benefit directly.
- Remote & flexible – Work from anywhere. We care about outcomes, not time trackers.
- Founder-led & ownership mindset – Small, senior teams with real responsibility. Your work doesn’t disappear in a slide deck – it shapes the product and growth strategy.
- Agile by default – We test fast, keep what works, and kill what doesn’t. MVPs over perfection, learning over politics.
Contact us 
Interested in this position? Send us an email at [email protected] (referencing the specific position you wish to apply for and attach your CV or LinkedIn profile link) and we will get back to you ASAP.
Group Product Manager
Why Are We Hiring?
itrinity is growing, and we’re looking for an experienced Group Product Manager who can balance leadership with hands-on product execution. You’ll play a critical role in leading our product teams, improving processes, mentoring product managers, and shaping our overall product strategy while owning one of our core products yourself.
This position is 50% about team leadership – ensuring we build a world-class product management organization – and 50% focused on individual contributor responsibilities, driving the success of your own dedicated product. If you enjoy leading people, building efficient product processes, but still love diving deep into product details yourself, this role is a perfect fit.
🚀 Your Mission
You’ll drive strategic growth, innovation, and user satisfaction across itrinity’s portfolio, personally owning the vision, strategy, and execution of one core product, while also shaping and leading our broader product team.
Your Responsibilities
🎯 Team Leadership & Development
- Lead, mentor, and grow our team of product managers, creating an environment focused on clear goals, personal growth, accountability, and excellence.
- Continuously improve product management processes and state-of-the-art best practices across itrinity, to build and support a highly effective product team.
- Review and challenge the product strategies and roadmaps across the itrinity portfolio. Ensure their effective delivery.
- Spot, design, and ensure the effective delivery of portfolio-wide product activities, e.g., continuous dynamic pricing A/B tests, world-class user centricity and customer experience, auditing user journeys and onboarding, etc.
- Collaborate effectively with Analytics, Marketing, Engineering, Sales, and senior leadership, maintaining clarity and alignment across the organization.
- Hire and, if necessary, replace product managers, ensuring each new acquisition within the portfolio is supported by the right product management talent.
🛠️ Hands-On Product Management
- Own and drive your product’s vision, roadmap, prioritisation, and delivery, and collaborate with CTO and CMO to ensure smooth new feature development and releases.
- Stay close to customers, understanding their problems deeply, validating solutions, and ensuring exceptional user experiences.
- Create clear, actionable product specs, UI/UX concepts, and requirements (usually documented in Notion).
- Oversee product development from ideation through launch, ensuring timely, high-quality outcomes.
📈 Metrics & Outcomes
- Define, measure, and optimize key product metrics that directly impact business and customer value.
- Use data, user feedback, market trends, and competitor insights to continuously refine and improve your product strategy.
- Own accountability for product business goals – revenue, costs, retention, engagement, and satisfaction.
💡 Innovation & Iteration
- Foster an MVP mindset within your team, rapidly testing ideas and agile iterating based on results.
- Keep a pulse on market trends, emerging customer needs, and competitive dynamics to drive meaningful innovation.
- Ensure your product maintains a strong competitive advantage.
Key Challenges
- Balancing strategic team leadership responsibilities with hands-on product management.
- Continuously improving clarity, efficiency, and effectiveness across the product organization.
- Achieving significant growth in your dedicated product area while contributing to strategic portfolio development.
Ideal Candidate Profile
✅ Must-Have
- 6+ years of product management experience in SaaS, with a proven track record of leading and mentoring product teams.
- Demonstrated success owning end-to-end product lifecycle – customer discovery, roadmap prioritization, execution, and iteration.
- Strong business sense – connecting product outcomes to clear business results.
- Extra energetic leader, a driver of passion, fueling the team, with a strong get-things-done mindset, a problem solver, a roadblock remover, simply leading with heart and passion.
- Excellent written and verbal communication skills in English, clearly articulating decisions and strategies.
✨ Nice-to-Have
- Experience with marketing or MarTech niches.
- Technical or engineering background or familiarity with software development processes.
- Entrepreneurial spirit, growth-hacking mindset, comfortable with dynamic environments and rapid change.
- Passion for growing talent and building effective teams.
What Success Looks Like?
- Your dedicated product shows clear, measurable improvements across key metrics: MRR, customer satisfaction, revenue, retention.
- Product teams are more efficient, better aligned, and happier due to your leadership, guidance, and process improvements.
- Stakeholders clearly understand product direction, priorities, and decision-making rationale, creating greater alignment and trust.
If you’re energized by leading great teams, defining product direction, and still enjoy hands-on execution, let’s talk!
Interview process
- Send us your CV or a well-filled LinkedIn profile – we’d love to see your experience in action!
- Prescreening call – HR team will call you to discuss the main expectations and responsibilities (20-35 minutes).
- Case study – we’ll send you an assignment to complete at home, which will also help prepare you for the next round.
- Interview – you’ll have the chance to talk to the CEO. We’ll dive into technical topics and go over the role and its responsibilities.
- Offer – If all goes well, we’ll send you a job offer right away
What we offer?
There are many reasons to join itrinity but they’re probably not the usual corporate perks. We build and scale multiple profitable SaaS products, and we like things lean, honest, and impact-driven.
- Work across multiple growing SaaS products – Start with one product, then expand your impact across several fast-growing SaaS businesses in our portfolio. One role, multiple markets, real learning curve.
- ESOP with real value – A meaningful stock ownership program with dividends and liquidity. When the portfolio grows, you benefit directly.
- Remote & flexible – Work from anywhere, set your own schedule. We care about outcomes, not time trackers.
- Founder-led & ownership mindset – Small, senior teams with real responsibility. Your work doesn’t disappear in a slide deck – it shapes the product and growth strategy.
- Agile by default – We test fast, keep what works, and kill what doesn’t. MVPs over perfection, learning over politics.
Contact us
Interested in this position? Send us an email at [email protected] (referencing the specific position you wish to apply for and attach your CV or LinkedIn profile link) and we will get back to you ASAP.
Join our talent pool!
We love meeting people who think in numbers, stay curious, and like to get things done. If that sounds like you, feel free to share your profile with us. We’ll keep you in mind and reach out when something exciting pops up.
Contact us
Interested in this position? Send us an email at [email protected] (referencing the specific position you wish to apply for and attach your CV or LinkedIn profile link) and we will get back to you ASAP.
If you don’t see a position that fits you, but you believe you’d make a great addition to our team, we want to hear from you! We’re always on the lookout for talented, driven individuals who can bring fresh ideas and skills to our team.
Life at itrinity
At itrinity, we’re all about building a warm and welcoming community where everyone brings their unique spark to the table.
From day one, we make it a priority to ensure everyone – whether you’re working from home or in the office – feels like you belong here.
Our remote culture is something we’re proud of, as it allows us to work effectively while enjoying the freedom of location! But there’s nothing quite like meeting in person, of course – that’s why we are doing team building activities and our annual itrinity-retreat, where we can connect and have fun together.
Our all-hands meetings are a chance for everyone to share ideas, celebrate wins, and stay in the loop on exciting projects across the company.
Company culture
We believe that a positive workplace support creativity and collaboration, allowing us to thrive as a team. Join us in shaping a culture that embraces diversity, celebrates individuality, and encourages growth every step of the way!
We want to build highly-profitable products with clear value for our customers.
We prioritize understanding and meeting our users’ needs, with their satisfaction at the core of our product decisions. Long-term growth is the natural result of listening to, evolving alongside our customers and solving their problems.
We operate multiple products, but we function as one team with shared goals and attitude. We believe in sharing know-how, ideas, and supporting each other. Honest, direct, and open communication is strongly encouraged among all members of the company.
We give freedom in decisions, but we expect responsibility and accountability.
We know resource constraints are inevitable but they often lead to innovative and smart solutions. We focus on achieving 80% of value with 20% of effort & costs. We care about outcomes not measuring outputs.
We offer above market compensation to everyone who shows the ability to rapidly and consistently deliver results and improve our chances of business success. We also have very attractive ESOP (stock ownership program) available.
We want to fail fast, because we will learn something. If we fail slowly, we lose much more time and resources. If we find something is working, we scale it fast as well to see the potential.
From work-life balance, to avoiding extremes in everything we do. We believe that the golden middle-ground is in most cases the most sustainable and successful long term approach.
The itrinity experience
Our founders are passionate and hands-on, so you’ll have direct access to the visionaries behind the scenes. You won’t just be another face in the crowd – you’ll have a real voice in shaping our journey!
We prioritize productivity by keeping meetings to a minimum, allowing you to focus on what truly matters – delivering great results and fostering collaboration. We prefer 1:1 quick syncs to keep things efficient and focused.
We believe in smart growth! With our EBITDA mindset, we focus on building a strong, sustainable company. You’ll feel confident knowing you’re part of a team that values profitability and long-term success.
Working smart, not hard! Our 80/20 principle means we focus on tasks with the highest impact on long term EBITDA. This way, you can prioritize what really matters and enjoy a more balanced work life.
Innovation is our passion! We embrace agility, taking small, exciting steps to try out new ideas. You’ll have the freedom to experiment, learn, and adapt – keeping your work fresh and fun!
We trust our team to make decisions in the company’s best interest, promoting freedom and agility. Transparency is key – everyone has access to strategy, revenue insights, and competitive analysis, so you can make informed choices that drive our success.
Diversity is at the heart of our work and our team! With a portfolio of highly profitable products, you’ll experience a dynamic, collaborative environment that enriches your skills and keeps things interesting.
Perks & Benefits
There are so many great reasons to join us on your next career adventure, but they might surprise you. We don’t offer the usual perks - you’ll find something truly unique here.
get the chance to join our exciting employee stock ownership program, where your commitment and long-term growth are rewarded with a real stake in the company’s success.
enjoy a generous 36 days off each year, giving you plenty of time to recharge, relax, and pursue what matters most to you.
remote work, weird hours? Whether you’re working remotely, setting your own hours, or juggling an unusual schedule, we’re all about results. As long as you deliver, how and when you work is completely up to you.
we don’t believe in one-size-fits-all when it comes to growth. Instead of offering set courses, we customize development opportunities to suit your individual needs, ensuring you get the support and resources that matter most to your personal and professional journey.
we believe in making our time together special, which is why we choose exclusive destinations for our annual retreats. It’s a chance to connect, recharge, and celebrate our successes in exciting locations cross Europe that make the experience even more memorable.
Meet our Team
From a four-person team in 2018 to a thriving group of over 90 today, we’ve grown while staying true to what matters most - creating meaningful tools, keeping a healthy balance, and making every moment count.